Intercom is a tool that will allow you to build messaging tools without having to write a single line of code. It is a fan favorite among no-code platforms because of how easy to learn it is. Intercom has templates available to help you build messaging tools for the following industries: banking & financial services, education & training, healthcare & medical, information & communication technology, marketing & communications, sales, and trades & services.
Intercom Features
Fans of Intercom love it for its most recognizable features:
- Outbound email and in product messaging
- Send outbound emails and manage incoming emails
- Push messages & notifications
- Custom bots
- Mobile Carousels
- Banner messages
- Multi-channel campaigns
- Optimize performance.
- A/B testing & control groups
- Message versioning
- Personalize targeting
- Custom events and customer segments
- Salesforce & Marketo integrations
Intercom Pricing
Intercom pricing is quite expensive (over $60US/month), but you can look through a demo.
Intercom Integrations and Plugins
On the API side of things, you’ll find that Intercom connects with various tools such as
- Salesforce
- Marketo
Benefits
- The synchronization with third-party applications such as SalesForce or Jira, and of course the visualization is becoming cleaner and easier to use every time
- The way the UX is well done facilitates the onboarding of new employees
- Intercom is fantastic for both a lead generation tool and customer support tool
- keyboard-only navigation on Intercom that makes workflows much faster
- Native dark mode
- Easy to understand and operate
Drawbacks
Its drawbacks, on the other hand, are these:
- Limited options to manage multi-step conversations
- Response time of the support team
- The lack of a dashboard for creating reports in a more advanced way
- Some features are not so clear on how to use them
- High cost per chunk of customers for the tools individually
- Not much room for improvement
- Other sections (Reports,Contacts, etc.) still do not have dark mode, which is okay, since they're not used as much, but it would be perfect to get DM there as well
Intercom Documentation and Support
Intercom has a comprehensive knowledge base to help you learn how to use it. If you ever find that you need any help in using the app, and depending on which plan you go for, you will have good customer support available. It has excellent ratings across the board.
You’ll find that you have high control over your messaging tools design, with its workflow based interface. You might also notice that Intercom is very responsive and highly secure.
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