Customer support

Crisp

Crisp is a tool that will allow you to manage customer support without having to write a single line of code. It is a fan favorite among no-code platforms because of how easy to learn it is. Crisp has templates available to help you manage your customer support for almost any industry.


Crisp Features

Fans of Crisp love it for its most recognizable features: 


  • Engage your website visitors using Live Chat
  • Build chatbots for automated conversations
  • Improve your leads and customers' knowledge
  • Get more work done, together through Shared Inbox
  • Optimize your customer support in an efficient way
  • Email and in app messages
  • A knowledge base to give instant answers to your customers
  • Monitor your system and alert users when something goes wrong


Crisp Prices


The pricing plans available are the following:

  •    Basic ($0 /mo)
  •    Pro ($25 /mo)
  •    Unlimited ($95 /mo)
  •    Enterprise (Contact Sales)

*Free trial available


Benefits

  • Super practical, easy to use and bug free
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  • Beyond being a chat, it is an engine that will allow you to provide really good assistance and service to your clients
  • Retarget customers by sending target emails and in-app messages
  • Automation of sales pipeline using bots
  • Cross-channel customer support experiences using modern messaging


Drawbacks

Its drawbacks, on the other hand, are these:

  • The need for some advanced features to use SDK functions
  • Limited customization elements
  • Managing contacts could be better and with more features


Crisp Documentation and Support

Crisp has a comprehensive knowledge base to help you learn how to use it. If you ever find that you need any help in using the app, and depending on which plan you go for, you will have good customer support available. It has excellent ratings across the board. 


You’ll find that you have high control over your project, with its workflow based interface. You might also notice that Crisp is very responsive and highly secure.


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