CRM

Zoho


Zoho is a tool that will allow you to build CRMs without having to write a single line of code. It is a fan favorite among no-code platforms because of how easy to learn it is. Zoho has templates available to help you build apps for the following industries: call centre & customer service, banking & financial services, information & communication technology, marketing & communications, sales, science & technology

Zoho Features

Fans of Zoho love it for its most recognizable features: 


  • End to end, fully customizable CRM solution for growing businesses and enterprises
  • Online workplace for teams
  • Unique and powerful suite of software to run your entire business, brought to you by a company with the long term vision to transform the way you work
  • Run your entire business with 45+ integrated applications
  • Unified finance platform for business
  • Unified customer experience platform
  • All the tools for work in one integrated suite
  • Unified HR platform
  • Solve business accounting challenges using our perfect set of finance apps on the cloud
  • Empower your workforce with apps to collaborate and transform the way they work
  • Focus on your people while our apps automate your human resources processes
  • Streamline your contract lifecycle and improve efficiency across all aspects of contract management
  • Be right where your customers are with apps to help your business engage with them
  • Simplify complex business processes with apps that will make your team's work easier


Zoho  Prices


The pricing plans available are the following:

Billed Monthly

  • Free ($0 /mo)
  • Basic ($59 /mo)
  • Standard ($119 /mo)
  • Professional ($299 /mo)
  • Enterprise (Custom pricing)

Billed Annually

  • Free ($0 /mo)
  • Basic ($49 /mo)
  • Standard ($99 /mo)
  • Professional ($249 /mo)
  • Enterprise (Custom pricing)


Zoho  Integrations and Plugins


On the API side of things, you’ll find that Zoho  connects with various tools such as

  • Zoho Subscription API
  • REST API


Zoho  integrates with the following platforms for flexibility and ease of use:

  • Microsoft 365
  • Google Workspace
  • Zoho Docs
  • Dropbox
  • Box
  • Google Drive
  • Zoho Work Drive
  • Evernote
  • OneDrive
  • Zapier
  • Zoho CRM
  • Zoho Mail
  • Zoho Analytics
  • Zoho Flow
  • SalesIQ's
  • Zoho Desk
  • SalesIQ's
  • Zoho Cliq
  • Zoho Creator
  • Zoho Inventory
  • Zoho Books
  • Stripe
  • WePay
  • Authorize.net
  • Chrome Webstore
  • Google Analytics
  • PayPal
  • PayPal Payments Pro
  • PayPal Payflow Pro
  • 2CheckOut
  • WorldPay
  • WordPress
  • Wix
  • Weebly
  • Blogger
  • Joomla
  • Strikingly
  • Slack
  • Microsoft 365
  • Zendesk
  • Twillo
  • Webhooks


Benefits

  • Sharing and collaboration features are great
  • Friendly and well organized user interface
  • Affordable pricing
  • Excellent tutorials and documentation

Drawbacks

Its drawbacks, on the other hand, are these:

  • Projects & Live Chat only in the most expensive package
  • It is not as feature-rich as MS Office and the interface is not that fast and fluid either
  • Theming options are limited
  • Fails to be stable when a heavy sized presentation file is uploaded. The mobile version of the software is not well polished and is unstable, hence accessing files on the go can be a little difficult.


Zoho  Documentation and Support

Zoho has a comprehensive knowledge base to help you learn how to use it. If you ever find that you need any help in using the app, and depending on which plan you go for, you will have good customer support available. It has good ratings across the board. 


You’ll find that you have high control over your CRM design, with its workflow based interface. You might also notice that Zoho is very responsive and highly secure.


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