Customer support

UserGuiding

UserGuiding is a tool that will allow you to manage your customer support without having to write a single line of code. It is a fan favorite among no-code platforms because of how easy to learn it is. UserGuiding has templates available to help you manage your customer support for the following industries: call centre & customer service, marketing & communications, and sales.


UserGuiding Features

Fans of UserGuiding love it for its most recognizable features: 


  • Product engagement
  • Feedback collection
  • Reporting and targeting
  • Customization
  • Integrations
  • Account details
  • Services


UserGuiding Prices


The pricing plans available are the following:

Billed Monthly

  • Basic Plan ($99 /mo)
  • Professional Plan ($399 /mo)
  • Corporate Plan ($699+ /mo)

Billed Annually

  • Basic Plan ($69 /mo)
  • Professional Plan ($299 /mo)
  • Corporate Plan ($499+ /mo)

*Free trial available


UserGuiding Integrations and Plugins


On the API side of things, you’ll find that UserGuiding connects with various tools such as

  • Google Analytics
  • Webhooks
  • Segment
  • Mixpanel
  • Zapier
  • Hubspot
  • Intercom
  • Slack
  • Woopra
  • Knowledge Base Integrations


Benefits

  • The tool is convenient and has many helpful guides and features
  • Quite intuitive
  • You can go live with a simple guide or checklist within minutes
  • Really easy to understand how to use and workout how to implement the different features without having to click through lots of different help pages
  • Good dashboard to view things like user interactions
  • Great support


Drawbacks

Its drawbacks, on the other hand, are these:

  • UserGuiding doesn't have on-screen options that help users monitor their users' feedback, such as user identification
  • Not good for multilingual audiences
  • Users can't directly import a list of clients they would want to segment. The segmentation is possible with UserGuiding but limited to criteria you directly push from the product


UserGuiding Documentation and Support

UserGuiding has a comprehensive knowledge base to help you learn how to use it. If you ever find that you need any help in using the app, and depending on which plan you go for, you will have good customer support available. It has excellent ratings across the board. 


You’ll find that you have High control over your customer support, with its workflow based interface. You might also notice that UserGuiding is very responsive and highly secure.


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